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aph99 Responsible Gaming

Aph99 believes gaming should be a form of entertainment, not an addiction. We promote responsible gaming and provide a range of tools and resources to protect our players. Your safety and well-being are our highest priority.

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What Is Responsible Gaming and Why It Matters

Responsible gaming means playing in a way that doesn't harm your financial or mental health. At aph99, we want you to enjoy gaming, but within limits. Online betting and casino games can be fun and exciting, but for some people it can become a problem.

Statistics show that approximately 1–3% of gamers worldwide show signs of problem gambling. While that may seem like a small number, the impact on each individual and their family can be serious. aph99 is a member of GamCare, BeGambleAware, and the ICRG (International Centre for Responsible Gaming), and we follow their guidelines.

Our Commitment

  • Age verification and identity checks for all players
  • Robust self-exclusion and cooling-off period options
  • Allowing players to set deposit, loss, and session limits
  • Using AI and machine learning to detect problem gaming
  • Partnerships with support organizations and counseling services
  • Responsible marketing — minors are never targeted
  • Staff training — to recognize the signs of problem gambling and intervene when needed
Keep in Mind
Gaming involves the possibility of loss. Never play with money you cannot afford to lose. Gaming should never be a way to make money — it's entertainment only.

Principles of Safe Gaming

  1. Set a Budget: Decide before you start playing how much money you can afford to lose and don't exceed that limit.
  2. Set time limits: Set a time limit for how long you'll play and use a timer.
  3. Do Not Chase Your Losses: Never chase losses by trying to win back money you have lost — it only leads to bigger losses.
  4. Never Play Under the Influence: Alcohol and drugs impair your judgement.
  5. Take breaks: Take regular breaks and enjoy activities outside of gaming.
  6. Realistic Expectations: Understand that casinos and bookmakers always have a long-term edge.
  7. Never play with borrowed money: Never play with borrowed money or credit cards.

Signs of Problem Gambling

Problem gambling (also called gaming disorder or gambling addiction) is a serious condition that affects many aspects of life. If you or someone you know is experiencing the following signs, it's important to seek help.

Escalating bets: Feeling the urge to bet more money just to get the same level of excitement.
Mood Changes: Feeling restless, irritable, or depressed when unable to play.
Chasing Losses: Repeatedly playing in an attempt to win back money that has already been lost.
Lying: Hiding or lying to family or friends about gaming activities.
Financial problems: Failing to pay bills, mounting debts, depleting savings, or borrowing money.
Relationship damage: Strained relationships with family, friends, and colleagues.
Neglecting work/studies: Decline in performance or absenteeism due to gaming.
Loss of control: Trying to stop or cut back but failing.
Excessive time: Thinking about gaming most of the day or spending most of your time playing.
Means of escape: Using gaming to escape problems or negative feelings.
Neglecting Life Responsibilities: Neglecting family, health, or personal care.
Illegal Activity: Engaging in theft, fraud, or other crimes to fund gaming.
Check yourself
If you're experiencing 4 or more of the above signs, you may have problem gambling. Please seek professional help. Early intervention makes recovery much easier.

WHO's gaming disorder definition

In 2018, the World Health Organization (WHO) included gaming disorder in the International Classification of Diseases (ICD-11). It is recognized as a behavioral addiction that requires medical intervention.

Protection Tools

Aph99 Responsible Gaming Tools

We provide a range of tools to help you keep your gaming in check. They are completely free and available directly in your account settings.

Deposit Limit

Set how much money you can deposit within a set period

You can set daily, weekly, or monthly deposit limits. Example: if you set a monthly limit of ৳10,000, you won't be able to deposit more than ৳10,000 that month. Limits take effect immediately, but increasing them requires a 24-hour cooling period. Decreases or removals are instant.

Loss Limit

Control how much money you can lose within a set period

Setting a loss limit defines the maximum amount you can lose within a given period. For example, a daily loss limit of ৳1,000 means once you have lost ৳1,000 that day, you will not be able to continue playing. The limit resets at midnight the following day. This is the most effective tool for preventing loss chasing.

Session Time Limit

Limit how long you play in a single session

Set a session time limit — 1, 2, 3, or 4 hours. When your time is up, you'll be automatically logged out and can log back in after a cooling period. You'll receive reminders after logging in showing how long your session has been running. This keeps you aware of the time.

Reality Check

Receive regular reminders of how long you have been playing

When Reality Check is enabled, a pop-up message will appear every 30, 60, or 90 minutes showing how long you've been playing and your total wins/losses. This pause helps you stop and think — do you want to continue or take a break? Research shows Reality Check reduces problem gaming behavior.

Time Out (Cooling-Off Period)

Temporarily suspend your account

If you feel you need a break, you can set a time out for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in, make deposits, or place bets. Your funds will remain safe, and your account will be reactivated automatically once the period ends. Time outs take effect immediately and cannot be cancelled.

Self-Exclusion

Block yourself long-term or permanently

Self-exclusion is the most powerful tool. You can block yourself for 6 months, 1 year, 5 years, or permanently. During this time, you won't be able to log in, create new accounts, or receive any marketing from aph99. Permanent exclusion is irreversible. Time-based exclusions cannot be lifted before the period ends. At your request, we can also share your information with other licensed operators.
How to Set Up Your Tools
All tools are available in the "Responsible Gaming" section of your account settings. Log in → Profile Icon → Settings → Responsible Gaming. You can also contact our support team directly and they will help you with the setup. All settings are completely confidential and carry no penalties.
Practical Tips

Safe gaming tips

Take Regular Breaks
Take at least a 10–15 minute break every 45–60 minutes. Stand up, stretch, and drink some water. Extended sessions impair your ability to make good decisions.
Keep a Gaming Diary
Track how long you play and how much you spend. This helps you spot patterns and stay in control.
Share with someone
Let a trusted family member or friend know about your gaming habits. Having someone to keep you accountable can help prevent problem gaming.
Enjoy Other Activities
Maintain other hobbies and social activities outside of gaming. Balance is key.
Separate Payment Method
Use a separate wallet or card for gaming so you can track your spending and enforce limits easily.
Manage Your Notifications
If promotional messages tempt you to play more, unsubscribe from marketing emails.
Support resources

Where to find help and support

You're not alone — help is available
If you feel that gaming is becoming a problem for you, please seek professional help. The organizations below offer free, confidential support and counselling.
International support organizations
GamCare Helpline BeGambleAware Gamblers Anonymous ICRG

Bangladesh local resources

  • National Mental Health Hotline: 09611677788
  • NIMH (National Institute of Mental Health) counseling
  • Bangabandhu Sheikh Mujib Medical University Mental Health Department
  • Local psychiatrists and therapists
aph99 Support: You can reach our customer support team at [email protected] and they will guide you to the right resources. We respect and fully support anyone who chooses to seek help.

For Family and Friends

If someone you know is suffering from problem gambling, you can help:

  • Talk without judgment — let them know you're concerned
  • Encourage them to seek professional help
  • Don't provide financial assistance — it enables the addiction
  • Get support for yourself — counselling is also available for family members
  • Be patient — recovery takes time and is not easy

Recovery Is Possible

Recovery from problem gambling is possible. Many people have successfully rebuilt their lives:

  • Professional therapy (CBT, Motivational Interviewing)
  • Support groups (Gamblers Anonymous)
  • Financial counseling and debt management
  • Medication in some cases (antidepressants, mood stabilizers)
  • Family therapy and relationship repair
Q&A

Frequently Asked Questions

aph99 supports three odds formats — Decimal, Fractional, and American. You can switch between them in your settings at any time. The default and most widely used format is Decimal, which is popular across Bangladesh and Asia. Decimal odds are straightforward — they show how much you get back in total (including your stake) for every ৳1 wagered. For example, odds of 2.50 mean a ৳100 bet returns ৳250 (your ৳100 stake plus ৳150 profit). The higher the odds, the bigger the potential payout, but the less likely the outcome. Odds of 1.50 indicate a favorite, while 5.00 or above indicates an underdog. Fractional odds are popular in the UK — 3/1 means ৳3 profit for every ৳1 staked. American odds use a plus (+) or minus (-) sign — +200 means a ৳100 bet wins ৳200 profit, while -150 means you need to bet ৳150 to win ৳100 profit. On aph99, odds update in real time, especially during live betting. Your potential winnings are always calculated automatically and displayed on the bet slip.

When you win a bet on aph99, your winnings are credited to your account balance immediately. Funds become available as soon as the bet is settled, and you can use them to place new bets or make a withdrawal straight away. For Sports Betting, settlement typically takes a few minutes to a maximum of 1–2 hours after the match ends, once the official result is confirmed. For major matches like football and cricket, this is usually within 5–15 minutes of the final whistle. Smaller leagues or less popular sports may take a little longer. Casino games (slots, table games, Live Casino) are always instant — winnings are added to your balance at the end of every round or spin. E-sports bets are also settled quickly, typically within 10–30 minutes of the match ending. If any bet takes unusually long to settle (more than 24 hours), please contact our support team. In certain cases such as postponed matches or disputed results, settlement may be delayed. You can check the status of each bet (Pending, Won, Lost, Void) in your account history at any time.

Play responsibly

Aph99 puts your safety and wellbeing first. Set limits and stay in control.

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